Last Updated: May 2026
At Blisstyle, we believe premium clothing should arrive exactly as expected. Every piece is carefully inspected before dispatch, and we aim to make the return or exchange process fair, simple, and transparent for both our customers and our team.
Please read the following policy carefully before placing an order.
1. Exchange Eligibility
We currently offer exchanges on eligible products within 3 days of receiving the order.
To qualify for an exchange, the item must:
- Be unused, unwashed, and unworn
- Remain in original condition
- Include all original tags, packaging, and accessories
- Show no signs of perfume, stains, damage, alteration, or misuse
Products failing quality inspection may not qualify for exchange.
2. Non-Returnable & Non-Exchangeable Items
The following items may not qualify for return or exchange:
- Products purchased on clearance or final sale
- Customized or altered products
- Items damaged after delivery due to customer handling
- Products without original packaging or tags
- Innerwear or hygiene-sensitive items (if introduced in future collections)
3. Size Exchange Policy
We understand sizing concerns are common in online fashion purchases.
Customers may request a size exchange subject to:
- Stock availability
- Condition approval after inspection
We strongly recommend reviewing our size guide carefully before ordering.
If the requested size is unavailable, customers may choose:
- Store credit
- Alternative product exchange
- Refund eligibility (if applicable under approved conditions)
4. Damaged, Incorrect, or Defective Products
If you receive:
- A damaged product
- Incorrect item
- Manufacturing defect
Please contact us within 48 hours of delivery with:
- Order number
- Clear photos/videos of the issue
- Packaging details if applicable
Once verified, Blisstyle will arrange a replacement, exchange, or refund where appropriate.
5. Refund Policy
Refunds are applicable only under specific approved circumstances, including:
- Out-of-stock prepaid orders
- Verified defective or incorrect products
- Orders canceled before shipment confirmation
- Exchange unavailability after approval
Refunds are not guaranteed for general preference changes after purchase.
Approved refunds may take 7–14 business days depending on payment method, banking partners, or mobile financial services.
6. Delivery Charges
Delivery charges are generally non-refundable unless:
- The wrong product was delivered
- The product arrived damaged due to our error
For size exchanges or customer preference-based exchanges, applicable delivery or courier charges may apply.
7. Order Cancellation
Customers may request order cancellation before shipment confirmation.
Orders already processed, packed, or dispatched may not qualify for cancellation.
Blisstyle reserves the right to cancel orders in cases involving:
- Suspicious activity
- Fraud concerns
- Pricing or inventory errors
- Unavailable stock
8. Fabric & Product Variation Disclaimer
Due to lighting conditions, photography, screen calibration, and textile characteristics, slight variations in:
- Fabric texture
- Embroidery placement
- Color tone
- Stitch detailing
may naturally occur and are not considered defects.
9. Exchange Process
To request an exchange or return review:
- Contact our support team through official channels
- Provide order details and supporting images if required
- Wait for approval confirmation before sending the item
Unauthorized returns may not be accepted.
10. Our Commitment
We are building Blisstyle around long-term trust—not fast transactions.
Our goal is to ensure every customer receives garments that reflect the quality, comfort, and craftsmanship we stand for, while maintaining a fair and sustainable return process for everyone involved.
Blisstyle
Crafted with intention. Worn with confidence.